At Embrace Wellness, we strive to offer flexibility with care, while maintaining fairness for everyone. We invite you to take a moment to review our policy on product purchases, service bookings, and online programmes. Thank you for your kind understanding and support!

Product Purchases

Returns are accepted within 14 days of delivery.

To qualify for a return:

  • The product must be unused and in its original condition.
  • The customer is responsible for return shipping costs unless the item is faulty.
  • While faulty items are rare, we take care to provide images of the product showing its condition before packing for delivery.

Once the returned product has been received and inspected, a full refund will be issued.

Customers may choose to receive:

  • a refund to the original payment method, or
  • a refund as Embrace Vouchers which can be used toward future Embrace Wellness services or products.

Embrace Vouchers issued for product returns have no expiry date.

Service Bookings – Regular Class Passes

Embrace Wellness offers the following Regular Class Passes options:

  • Awakening Pass: 4 sessions, valid for 2 months
  • Blissful Pass: 8 sessions, valid for 3 months
  • Clarity Pass: 15 sessions, valid for 5 months
  • ZEN Pass: 20 sessions, valid for 6 months

Each pass is valid from the date of purchase, unless otherwise stated.

To support fairness for all, pass validity cannot be extended for holidays, travel, personal commitments, or other non-medical reasons.

Extensions will only be considered in the following circumstances:

  • Medical reasons: where a valid medical certificate or doctor’s note is provided confirming that the Member is unfit to attend classes for a specified period. Any request must be submitted before the pass validity period ends.
  • Temporary closure by Embrace Wellness: where Embrace Wellness is required to close, or Regular Classes are paused for a short period. In this case, the pass validity will be extended by the equivalent number of days.

To ensure fairness and consistency across our offerings, Regular Class Passes are non-refundable, non-transferable, and may not be paused or extended except as set out above.

Service Bookings – Regular Classes & Private Sessions

If a session was booked using a Regular Class Pass or a Private Session Package, cancellations made at least 24 hours before the scheduled session are eligible for a refund.

One session will be credited back to your account.

No credits will be provided for late cancellations or no-shows.


If a session was booked as a single class, cancellations made more than 24 hours before the scheduled session are eligible for a refund.

For a single private group booking with a total value of more than £150, a 50% deposit is required to secure the booking, and the remaining balance must be paid at least 7 days before the scheduled session. Clients may also choose to pay in full at the time of booking.

If the booking is cancelled at least 24 hours before the scheduled session, the deposit or full payment will be eligible for a refund.

Refunds will be offered as Embrace Vouchers, giving you the flexibility to book another session or service in the future.

Embrace Vouchers issued for booking cancellations have no expiry date.


Cancellations made within 24 hours of the scheduled session are not eligible for a refund.

Any fees payable to third parties (including venue hire fees) are non‑refundable under all circumstances, as these payments are not received or retained by Embrace Wellness.

Service Bookings – Events

Cancellations made more than 7 days before the scheduled session are eligible for a refund.

Refunds will be offered as Embrace Vouchers, giving you the flexibility to book another session or service in the future.

Embrace Vouchers issued for booking cancellations have no expiry date.

Cancellations made within 7 days of the scheduled session are not eligible for a refund.

Online Programme Purchases

Due to the immediate access provided to digital resources, online programme purchases are non-refundable.

Once payment has been completed, the programme materials become available and therefore cancellations or refunds cannot be provided.

Questions

If you have any questions about refunds or cancellations, please contact us and we will be happy to assist. We genuinely care about your experience and are here for you!

This policy is subject to change. In the event of any dispute, the most recent version of the policy shall prevail.